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Shipping Policy

Thank you for visiting and shopping at www.natures-source.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

 

Shipment Processing Time

All orders are processed either on the same day or before 1 pm next day or a maximum within 2-3 business days. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders (like Sale days), shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Low-Stock or Backordered

We regularly stock every item we carry. Although every attempt is made to maintain an inventory of each product we carry, occasionally we may run out of certain products. In this case, we will attempt to mark the product "out of stock" on our website.

In the event that one of your items is out of stock, we will not delay the rest of your order. Your order will be shipped immediately. Backordered items are shipped as soon as they arrive, free of charge. If your order consists of only one item, we will notify you if your item is out of stock. We never substitute an alternate flavour, brand, or product unless consented.

If a product that you ordered is low in stock or on back-order, then we will offer the following:

  1. Hold your order and ship once the missing product(s) arrive back in stock.
  2. Receive a refund or credit for the missing product(s).

 

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated realtime and displayed at checkout via Canada Post directly at discounted prices for Nature's Source customers.

Please see Full Shipping Guide at Canada Post: https://www.canadapost.ca/tools/pg/manual/PGpscanada-e.asp

 

Shipment method

Estimated delivery time

Shipment cost

Expedited - Canada

2-5 business days

Free at $59.99 minimum order at SUBTOTAL

Expedited - USA

3-6 business days

Average $15.70~ or more

Tracked Packet, Express, Priority, Surface, Air

2-4 business days

Please use calculator at checkout

International - Tracked Packet, Priority

5-10 business days

Please use calculator at checkout

 

* Overnight delivery is not available, Exceptions may be made for orders that are for an above-average weight. Allow 7-14 business days for U.S. orders.

 

Shipment to P.O. Boxes or APO/FPO Addresses

 www.natures-source.com currently does not support shipping to P.O addresses within Canada and the U.S., U.S. Territories, and P.O/APO/FPO/DPO addresses.

 

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Incorrect Address

Nature's Source Inc. will charge an additional $10.00 CDN fee for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customer's error. For parcels that return back to us will be charged with initial shipping charges with the same amount towards returns charges levied to us by the shipping company, In this case, the order will be refunded deducting all the shipping costs for sending and returns. Additional fees towards re-stocking may also apply upto 30% of product price.

Shipping labels are generated directly from the shipping information you have entered. If you provide us with an incorrect postal code or other addressing error e.g. incorrect or missing apartment number, you will be charged the additional $10.00 CDN fee since the shipping company will charge us a fee for this correction only if the package is in transit and you have informed us for the change of address. We do not guarantee that address can be changed in transit but we can certainly try to do so with shipping company if noted in due time after status is "shipped"

 

Damages

www.natures-source.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.

Disclaimer: Please be advised that all liquids in glass containers delivered through Canada Post are not insured and are sent at the risk of the recipient.

Please save all packaging materials and damaged goods before filing a claim.

 

 

International Shipping Policy


Currency and Payment

All payments are processed in USD or CAD as per your bank.

U.S. Orders:  All U.S. orders are charged a nominal rate of C$15.70 or best rate from Canada Post as shown in the system at checkout based on items and weight.

International: All other international currencies are converted at the time of the transaction with your bank, shall be charged in USD/CAD.

*We take serious measures to avoid any fraud and thus we suggest to have your valid identity used for an order that matches your billing and shipping address avoid any issues.

 

All Other Countries

We are shipping internationally to all eligible countries from Canada Post. Please see the list of countries while checkout.

All sales are final, not returnable and not refundable for International shipments. Address corrections cannot be done after an order is received.

Nature's Source Inc. retains the right to cancel or deny the order with/without provided notice/communication for any order that may have uncertain issues for shipping to that region with/ without any limitations to border or customs and feasibility. Refunds shall be processed if such a scenario may occur.

Buyer is responsible to provide a correct address in Internationally understandable format to a home residence only. No P.O Box is allowed unless confirmed with our support. Please provide a safe drop address. Tracking numbers may not have point to point update for international parcels. Any lost or stolen shipments or damaged in transit will have to be reported to Canada Post support. Please click the link for service ticket. 

Filing a Claim

 

Customs, Duties and Taxes

www.natures-source.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

We ship the products with documentation for customs. If the package is seized by Customs for any reason and we do not receive the package back, we will not issue you a refund or credit. If we do receive the package back after being seized and the products are in perfect condition, we will credit you the product cost, but you are still responsible for the shipping charges.

See Full International Shipping Guide at Canada Post: https://www.canadapost.ca/tools/pg/manual/PGpsus_int-e.asp

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.