Nature’s Source Inc. (“Nature’s Source and Nature's Signature”) is committed to protecting the privacy and security of your Personal Information throughout your relationship with us. This Policy explains the types of Personal Information we collect, how it is used and disclosed, and the steps we take to ensure your Personal Information is handled appropriately in the course of providing our products and services. By providing Personal Information to Nature’s Source, you agree and consent that we may collect, use, and disclose your Personal Information in accordance with this Policy. Unless permitted by law, Nature’s Source does not collect, use, or disclose Personal Information without consent.
“Personal Information” means any information, recorded in any form, about an identified individual or an individual whose identity may be inferred or determined from such information, other than business contact information (e.g. name, title, business address). This Policy does not cover business contact information or aggregated data from which the identity of an individual cannot be determined. Nature’s Source retains the right to use business contact information or aggregated data in any ethical way that it determines appropriate
Personal Information about users of our services will be collected, to the extent possible, directly from the individual concerned. Unless permitted by law, no Personal Information is collected about an individual without first obtaining the consent of the individual to the collection, use and disclosure of that information. You can change your consent preferences at any time, upon providing reasonable, advance notice, by contacting Nature’s Source.
We use a secure processing server (called SSL) when collecting personal information. With SSL, your webpage URL will appear with HTTPS:// instead of HTTP://. Please contact us if it does not show as such, and we suggest to not use the website as it is not secure.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
We may also collect Personal Information that you submit to us through our social media sites, including on Facebook and Twitter
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including ending digits of Credit card/Debit card numbers which are encrypted over secure channel hosted by PayPal services), email address, and phone number. We refer to this information as “Order Information.”
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud, and investigate identity abuse.
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site and User Interface with Hotjar , and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Magento to power our online store--you can read more about how Magento uses your Personal Information here: https://magento.com/legal/terms/privacy. We also use Google Analytics to help us understand how our customers use the Site where only the order and product information is transmitted and no personally identifiable information is shared--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Where Nature’s Source shares Personal Information with organizations that perform services on its behalf (e.g., to fulfil orders, process credit card payments, etc.), we will require those service providers to use such information solely for the purposes of providing services to Nature’s Source and to have appropriate safeguards for the protection of that Personal Information. However, where Personal Information is stored outside of Canada (e.g. the United States), it may be subject to the laws of that country and no contractual provision can override those laws. Similar to Canadian law, law enforcement agencies in the U.S. may obtain access to Personal Information but only where access is permitted by U.S. or Canadian law. Confidentiality and the security of information are key considerations for Nature’s Source in any outsourcing arrangement to third parties, both inside and outside Canada.
In the event Nature’s Source intends to sell or transfer ownership or control of any or all of its business, operations or services to a third party, Nature’s Source may transfer personal information to a potential buyer both before and after the purchase.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
Address: 40 Ronson Drive, Unit 2, Toronto, ON, M9W1B3, Canada